Sharpen your investigations skills: your essential training guide
The quality of an investigation often comes down to the skills and knowledge of the person conducting it. Whether you’re looking into workplace incidents, conducting regulatory reviews, or managing complex inquiries, your approach can make all the difference to the outcome.
At La Touche Training, we’ve designed our 2026 investigations programme to give you practical, immediately applicable skills.
Here’s what’s coming up in the next few months.
Handle complaints professionally
Complaints Handling and Investigation Management (17 April) focuses on one of the most common types of workplace investigation. Complaints require careful handling from the moment they’re received. Poor process can escalate situations, damage employee relations, and expose organisations to legal risk.
This online 1 day course guides you through the entire complaints process, from initial assessment through to resolution. You’ll learn how to determine which complaints require formal investigation, how to manage expectations, and how to balance fairness with efficiency. The course also covers how to communicate outcomes effectively and maintain confidentiality throughout the process.
Master the art of investigative interviewing
Investigative Interviewing (21 and 22 April) develops what many consider the most critical investigation skill. The quality of your interviews directly affects the evidence you gather and the conclusions you can draw.
This two-day online course teaches you structured interview techniques that maximise information gathering whilst maintaining fairness. You’ll learn how to plan interviews, ask effective questions, handle evasive or hostile witnesses, and document interviews properly. The course includes extensive practice opportunities, so you can refine your technique with expert feedback.
Master accident investigation methodology
Advanced Accident Investigations (23 and 24 April) takes your accident inquiry skills to the next level. This online 2 day course is designed for those who already conduct accident investigations but want to refine their approach and tackle more complex cases. You’ll explore advanced root cause analysis techniques, learn how to investigate incidents with multiple contributing factors, and develop skills to present findings that drive genuine organisational change. The course focuses on practical scenarios drawn from real workplace situations.
How to conduct investigations in 2026: legal, forensic and regulatory perspectives
Join Ireland’s leading investigations conference on 23rd April in Dublin. Learn from judges, forensic experts, and regulators. Gain practical guidance on conducting legally sound investigations. Join us at the Radisson Blu Royal hotel. Visit the conference to learn more!
Handle difficult situations with confidence
Conflict Management and De-escalation Skills (28 April) addresses one of the most challenging aspects of investigation work. Interviews can become heated. Witnesses may be defensive or emotional. Your ability to manage these situations affects both the quality of information you gather and the wellbeing of everyone involved.
This online 1 day course gives you proven techniques to de-escalate tension, build rapport with reluctant witnesses, and maintain control of difficult conversations. You’ll practice these skills in realistic scenarios, so you’re ready to apply them when it matters.
Develop strategic thinking in Dublin
The Investigative Decision Making Masterclass (12, 13 and 14 May) brings together experienced investigators for three days of intensive, in-person training in Dublin. This is our flagship investigations course, designed for those who want to move beyond technical skills and develop strategic investigative thinking.
You’ll work through complex case studies, learn advanced planning and scoping techniques, and explore how to make sound decisions when facing incomplete or contradictory evidence. The in-person format allows for deeper discussion, peer learning, and networking with other investigation professionals.
This masterclass suits senior investigators, compliance officers, and anyone who manages investigation teams or handles high-stakes inquiries.
Learn practical digital investigation techniques
Open Source Internet Investigations (21 and 22 May, 2 morning sessions) equips you with the tools to gather and verify digital evidence effectively. In today’s workplace, many investigations require you to navigate social media, public records, and online sources. This two-day online course shows you how to conduct searches properly, verify information, and document your findings in a way that stands up to scrutiny. You’ll learn techniques used by professional investigators, adapted for workplace and regulatory contexts. The course covers everything from basic search strategies to more advanced methods for tracking down hard-to-find information.
Choose the format that works for you
We offer both online and in-person options because we know different courses suit different learning needs. Our online courses give you flexibility and eliminate travel time, whilst still providing interactive, engaging training. The in-person masterclass offers the depth and networking opportunities that only face-to-face learning can provide.
All our courses are delivered by trainers with extensive real-world investigation experience. They understand the pressures you face and the practical challenges you encounter. You won’t just learn theory. You’ll gain tools you can use immediately.
Plan your professional development now
The strongest investigators never stop learning. They stay current with new techniques, refresh their skills regularly, and seek out opportunities to learn from experienced practitioners.
Whether you’re new to investigations or have years of experience, our 2026 programme has something to offer. You might choose one course that addresses a specific skill gap, or you might decide to build a comprehensive development plan across multiple courses.
Places on all courses are limited. We keep numbers small to ensure everyone gets individual attention and the chance to practice new skills. Early booking is advisable, particularly for the Investigative Decision Making Masterclass.
You can view full course details, dates, and fees on our website. If you’d like advice on which courses might best suit your needs, our team is always happy to discuss your development goals and recommend the most appropriate options.
Your investigations work matters. The conclusions you reach affect people’s careers, organisational safety, and regulatory compliance. Invest in the skills that will help you do this important work to the highest standard.
Book your place today.
For queries about any of our investigations courses, please contact us.
