Free Managing Aggression in Healthcare Toolkit
Practical strategies to recognise warning signs, de-escalate challenging behaviour and support staff safety.
What you will learn in this free guide
- Why aggression can occur in healthcare settings and how early recognition can reduce escalation.
- What warning signs staff should look for during difficult interactions.
- How to use calm communication, active listening and clear boundaries in tense situations.
- What practical safety considerations staff should keep in mind during escalating interactions.
- How teams can reflect on incidents and improve organisational support for frontline staff.
Who should download this guide?
This guide is essential reading for:
- Healthcare managers, ward managers and directors of nursing.
- Frontline healthcare professionals who deal with distressed patients, families or visitors
- HR, health and safety, clinical risk and patient experience teams.
- Hospitals, nursing homes, community care providers and private healthcare organisations.
- Teams seeking practical support with complaints, difficult conversations and de-escalation.
About La Touche Training
La Touche Training provides practical communication, conflict management and professional skills
training for healthcare organisations across Ireland.
Our training helps staff manage difficult interactions, communicate under pressure, record incidents appropriately and protect professional standards. Relevant programmes include Conflict Management and De-escalation Skills, Complaints Handling, Effective Recording and Report Writing for Healthcare and Witness Skills for Healthcare.
