Rachel Hussey
Clients and Markets Partner at Arthur Cox
From Good to Great: Getting Smart at Client Care
We all constantly strive to give top quality advice to clients. We aspire to technical expertise, but is this really enough?
75
Live Online (not available on-demand)
1 Management CPD Hour
November 9th, 12:30pm to 1:30pm
About this course
In today’s legal market top class client care may be what differentiates your firm from its competitors. Clients are more demanding and discerning than ever before. Furthermore, they are quite prepared to instruct another practice if your firm is not up to scratch.
If you are considering how best to improve client care within your firm, this seminar is for you. Now is the time to unlearn old approaches and re-align your firm to best practice.
Delivered by Rachel Hussey who is Clients and Markets Partner at Arthur Cox and Brendan Dillon who is Managing Partner at Dillon Solicitors, this practical presentation will provide you with a roadmap from analysis to action. It will also provide you with tangible takeaways on how to attain a gold standard of client care within your firm.
Please note this is a live online seminar only, it will not be recorded and it will not be available on-demand.
Course Syllabus
Key learning points:
- Why good client care is a business imperative.
- How to get “buy in” from your staff: changing the culture within your firm.
- The “trust equation”: what it is and why it matters.
- The importance of active listening skills.
- How to manage mindset and the importance of attitude.
- How to make clients feel valued and respected.
- Techniques to build positive client relationships.
- How to manage clients’ expectations.
- How to add value to the service you provide.
