Conflict management is an essential skill in both personal and professional settings. This course will teach you effective strategies to de-escalate conflicts and promote peaceful resolutions.
Many professionals are required to carry out investigations and conversations as part of their role. This work may involve situations that can lead to conflict.
It is essential to be aware of the potential for conflict and how to assess the risk, de-escalate it, take precautions and if it becomes necessary protect yourself in these potentially hostile situations.
This training will be of benefit to anyone who may encounter a difficult of hostile situation as part of their job, such as:
Key Learning Points
The trainer was extremely knowledgeable and welcomed any questions or concerns from the group. Encouraged interaction at all times which allowed a very positive training experience.
Excellent trainer, very approachable, enthusiastic & knowledgeable, he made it interesting and I would definitely attend any other course he provides.
Thank you for making it interesting!
I find it hard to stay engaged in training and you made it easy.
John Khastar is a former Prison Service manager and National Trainer for Her Majesty's Prison Service. John worked in a variety of prisons, including HMP Wakefield which is a high security prison...Read Bio