Dealing with complaints can be challenging, but with the right approach, you can turn them into opportunities for improvement. Learn how to effectively manage complaints.
Are complaints being handled professionally and appropriately in your organisation? Is poor complaint handling leading to long, drawn out investigations where there was potential to diffuse the complaint at the offset?
This intensive and highly practical training day assists attendees in understanding what is required to manage complaints properly.
It will consider the root causes of complaints, how to identify a potential complaint, defusing complaints, the importance of open culture and reflecting and learning from complaints through theory, exercises and group discussion.
All managers who may be required to investigate a formal complaint.
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19/10/2023 09:30 - 16:30
Team Lead of Department, Comfort Keepers
Very informative on dealing with complaints under pressure. Excellent overall.
The course was an excellent overview of the complaints processes and best practice in complaints handling.
We work with a wide panel of specialist trainers, all chosen based on their experience and knowledge, experience both in practice and as trained trainers. The majority of our trainers are experienced...Read Bio