Dealing with complaints is an essential skill for client-facing staff. This 1/2 day morning course provides practical tips and strategies to effectively handle complaints and maintain positive customer relationships.
This intensive and highly practical half training day assists attendees in understanding what is required to manage complaints properly.
It will consider the root causes of complaints, how to identify a potential complaint, defusing complaints, the importance of open culture and reflecting and learning from complaints through theory, exercises and group discussion.
All staff members as every person in an organisation should understand how to deal with a complaint.
14/05/2024 09:30 - 13:00
Team Lead of Department, Comfort Keepers
Very informative on dealing with complaints under pressure. Excellent overall.
The course was an excellent overview of the complaints processes and best practice in complaints handling.
We work with a wide panel of specialist trainers, all chosen based on their experience and knowledge, experience both in practice and as trained trainers. The majority of our trainers are experienced...Read Bio