Aggressive Behaviour: how to manage it effectively

Aggressive behaviour can be disruptive and harmful. This 1-day course on managing aggressive behaviour is designed to give practical guidance to local authority staff who face situations of aggression or conflict as part of their professional role. It will help them deal more effectively with situations of aggression and give them the confidence and ability to avoid or diffuse aggression in others.

Key Learning Points:

• Understand the difference between assertiveness and aggression,
• Analyse behaviour and communication triggers to aggression,
• Detect behaviour indicative of possible conflict or aggressive behaviour,
• Understand how to express yourself in a fair and assertive way,
  (including managing stress and pressure),
• Use risk assessment and arrangement techniques to avoid or diffuse aggression in others,
• Utilise psychology in the management of aggression,
• Collate learning from incidents of aggression,
• Devise strategies to avoid risk to personal safety,
• Implement lawful strategies to effectively manage aggression.

Legislation covered in this training programme include:

• The Constitution,
• The Human Rights and Equality Act 2014,
• Obstruction offences in environmental legislation.