Dealing with aggressive behaviour can be challenging, but with the right strategies, it can be effectively managed.
At times members of the public react to stressful situations by being aggressive. It’s important to respond appropriately when your interests and safety are at stake. With a respectful approach and assertive communication, you may turn aggression into cooperation.
Aggressive behaviour can be disruptive and harmful. This 1-day course on managing aggressive behaviour is designed to give practical guidance to local authority staff who face situations of aggression or conflict as part of their professional role. It will help them deal more effectively with situations of aggression and give them the confidence and ability to avoid or diffuse aggression in others.
We work with a wide panel of specialist trainers, all chosen based on their experience and knowledge, experience both in practice and as trained trainers. The majority of our trainers are experienced...Read Bio