Anti Social Behaviour: How to Initiate Legal Action
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Aggressive Behaviour: how to manage it effectively
Dealing with aggressive behaviour can be challenging, but with the right strategies, it can be effectively managed.
Online / In Person
1 day
About this course
At times members of the public react to stressful situations by being aggressive. It’s important to respond appropriately when your interests and safety are at stake. With a respectful approach and assertive communication, you may turn aggression into cooperation.
Course syllabus
Aggressive behaviour can be disruptive and harmful. This 1-day course on managing aggressive behaviour is designed to give practical guidance to local authority staff who face situations of aggression or conflict as part of their professional role. It will help them deal more effectively with situations of aggression and give them the confidence and ability to avoid or diffuse aggression in others.
Key Learning Points:
- Understand the difference between assertiveness and aggression,
- Analyse behaviour and communication triggers to aggression,
- Detect behaviour indicative of possible conflict or aggressive behaviour,
- Understand how to express yourself in a fair and assertive way,
(including managing stress and pressure), - Use risk assessment and arrangement techniques to avoid or diffuse aggression in others,
- Utilise psychology in the management of aggression,
- Collate learning from incidents of aggression,
- Devise strategies to avoid risk to personal safety,
- Implement lawful strategies to effectively manage aggression.
Legislation covered in this training programme include:
- The Constitution,
- The Human Rights and Equality Act 2014,
- Obstruction offences in environmental legislation.
Your Trainer – Our expert trainers
La Touche Training Legal Experts
We work with a wide panel of specialist trainers, all chosen based on their experience and knowledge, experience both in practice and as trained trainers. The majority of our trainers are experienced...
Read BioPractical training with small groups to ensure quality.
Our training sessions are not lectures—they're practical, interactive experiences. The small group format allows every attendee to ask questions, take part in discussions involving practical exercises and role-plays.
This method of training allows attendees to put the skills learned into practice immediately. Course participants benefit from the focused attention and guidance of an independent expert.
Learn how to handle aggressive behaviour
FAQs
The Managing Aggressive Behaviour course provides practical training on recognising, managing, and responding to aggressive or challenging behaviour in the workplace. The course focuses on communication techniques, de-escalation strategies, and maintaining personal safety when dealing with difficult situations.
This course is suitable for professionals who interact with the public or work in potentially challenging environments, including public sector staff, customer-facing employees, healthcare workers, regulators, and enforcement officers.
Participants will learn how to identify early warning signs of aggression, use effective communication techniques to de-escalate situations, manage conflict calmly, and maintain personal safety when dealing with aggressive individuals.
Staff may encounter challenging behaviour in many professional settings. Training helps employees respond appropriately, reduce the risk of escalation, and maintain a safe environment for both staff and members of the public.
Aggressive behaviour can arise from frustration, misunderstanding, stress, or dissatisfaction with a situation. Understanding potential triggers can help staff respond effectively and manage situations before they escalate.
The training provides practical techniques for communicating calmly, setting clear boundaries, and using de-escalation strategies to manage challenging interactions professionally.
Yes. The course is particularly relevant for organisations where staff regularly interact with the public, including local authorities, regulatory bodies, healthcare services, and other public-facing roles.
Participants learn techniques such as active listening, maintaining calm body language, using clear and respectful communication, and recognising when to disengage or seek support if a situation becomes unsafe.
The course uses practical examples, interactive discussion, and scenario-based learning to help participants apply de-escalation techniques in real workplace situations.
