Autumn 2025 training courses in Ireland: investigations, complaints handling, and workplace skills
Professionals across the country are facing increasing demands to investigate incidents, manage complaints effectively and ensure fair, accountable decision making. At La Touche Training, we provide practical training courses designed to meet these challenges.
Our autumn 2025 training schedule covers areas including accident investigation, root cause analysis, complaints handling, conflict management, unconscious bias, and investigative interviewing. Each course is delivered by expert practitioners and focuses on skills that participants can apply immediately in their roles.
If you are searching for “accident investigation training Ireland”, “complaints handling course for staff”, or “conflict management training Ireland”, our programmes provide trusted, recognised solutions.
Upcoming training courses – autumn 2025
Investigation and analysis training
Open Source Internet Investigations – 29 and 30 September – 2 half-days (9am to 1pm) – €795 (fully booked for September, new dates on 25 and 26 November)
Designed for those seeking practical skills in gathering and analysing online data. Learn how to locate, verify, and present digital information responsibly.
Investigative Decision Making Masterclass – 1, 2 and 3 October – 3 days – €1,195
A senior-level programme for managers and investigators who must make high-stakes decisions. Focus on strategy, accountability, and defensible outcomes.
Accident Investigation Training – 9 October – 1 day – €395
Gain practical methods to investigate workplace accidents and meet compliance requirements. Ideal for health and safety managers or HR professionals.
Advanced Accident Investigation Training – 9 and 10 October – 2 days – €795
For those with experience in investigations. This course deepens skills in evidence gathering, analysis, and reporting.
Root Cause Analysis & Report Writing – 10 October – 1 day – €395
Employment Investigations and the Application of Disciplinary Procedures – 20 and 21 November – 2 days – €795
Conduct fair, compliant & effective workplace investigations with confidence. This training is essential for HR professionals, managers and legal practitioners involved in workplace investigations.
Workplace and client-facing skills training
Conflict Management and De-Escalation Skills – 16 October – 1 day – €295
Equip staff with techniques to manage challenging conversations, reduce escalation, and protect professional relationships.
Understanding and Overcoming Unconscious Bias Training – 7 November – 1 day – €295
Understand how unconscious bias affects workplace decisions. Learn practical strategies to promote fairness and inclusion.
Complaints Handling & Investigation Management – 28 November – 1 day – €395
For managers responsible for overseeing complaints processes. Learn frameworks to ensure fair, consistent, and effective handling.
Complaints Handling for Client-Facing Staff – 28 November – Half day – €295
Practical training for frontline staff to resolve complaints constructively and maintain client trust.
Why organisations choose La Touche Training
Over 30 years of experience delivering professional training in Ireland.
Trainers with real-world expertise in investigations, compliance, and workplace challenges.
Courses that are practical, sector-specific, and immediately applicable.
Recognised by commercial, regulatory, and public sector bodies as the trusted choice for training.
La Touche Training is Ireland’s leading provider of investigation training, complaints handling courses, and conflict management training. Our programmes are regularly chosen by organisations seeking to upskill their teams while meeting compliance and professional standards.
Book your place
Spaces are limited and courses fill quickly. To secure your place, please see links above or contact us directly.
Invest in professional training this autumn and give your team the tools to deliver fair, consistent, and accountable results.
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